What you are
probably experiencing...
... is not
an operational
problem.
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It is structural.​
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The issue
is not lack
of models.
​Most healthcare organizations already have strong teams, deep knowledge and people genuinely trying to improve care every day.
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What is often missing is the clarity, structure and shared ownership needed to turn good care intentions
into everyday reality.
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That is where value is lost.
That is where frustration appears.
That is where care breaks.
What we do.
We work with healthcare teams
to make visible how care is really happening, where capacity is being lost, and what can be done about it.
We translate everyday experience into clarity for decision-making —
and into actions that can be activated from within the organization.
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We help defining bespoke Digital
and AI-supported tools to help coordination, reduce hidden workload and support real care delivery.
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We don’t just deliver reports.
We activate capacity.
We help make change operable.
​How we start...
A short, structured process (4–6 weeks)
to understand where care capacity is being lost,
and what can be activated from within the organization.
01
Conversations
across the system
02
Identification of friction and hidden workload
03
Shared understanding of what is happening
04
Activation of concrete
next steps
We speak with different profiles
to understand how care
is really being delivered.
We detect where time,
energy and care capacity
are being lost.
We translate dispersed experience into a clear and actionable reading.
We help define
realistic actions and roadmap
that teams can begin activating.
Clarity, alignment and first real moves.
Our focus: from care-models to real systems.
Healthcare organizations also need ways to operationalize coordination, reduce hidden workload and sustain care models in everyday reality.
At dunbo, we work from organizational understanding to the development of real operational solutions — including digital and AI-supported tools when they genuinely help care work better.
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Technology is not the starting point.
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Care is.
What starts
to change:
Leaders gain clarity to decide.​​​
Teams recover capacity to care.​
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Hidden value becomes visible.
Coordination improves across the system.
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Patients experience more connected care
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Why this works
We don’t come from outside the system.
Dunbo emerges from the University of Navarra
and its health and care ecosystem, working closely
with healthcare organizations to understand how
care really happen and how change can actually
happen from within.
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We don’t impose solutions.​
We work with your teams
to make change possible.
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Team
We work at the intersection of care, systems and everyday experience.
Our team combines research, healthcare understanding and service design to help organizations turn insight into real capacity to act.
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CORE TEAM​
Paula Tomás
User Experience & Digital Care
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Aitor Acilu
Service Design & Care Transformation​
Marta Bariáin
Organizacional Design & Care Systems
​Dunbo works alongside a broader ecosystem of collaborators and advisors from healthcare, academia, technology and organizational practice — allowing each project to connect with the knowledge it truly requires.
EXTENDED NETWORK
Idoia Paradavila
Consultora en Enfermería​​​ y Estratégia
Universidad de Navarra
Adrián Larripa
Consultor Diseño de Producto Avanzado​​​
Big D / Universidad de Navarra
Fabrizio Pierandrei
Consultor Diseño de Comportamiento
PACO / Polimi Milano
Javier Robledo
Venture Builder
Innovation Factory Universidad de Navarra
Ignacio Gallardo
Venture Builder
Innovation Factory Universidad de Navarra
Beatriz Esquisabel
Consultora en Enfermería​​​ y organización en Salud
Universidad de Navarra
Patricia Bedoya
Consultor Tecnología para la Salud
Chubby Apps
Asier García Morato
Consultor Tecnología para la Salud
Chubby Apps
Javier Antón
Consultor Hospitality y Narrativa espacial
Universidad de Navarra
María Ayala
Project Manager ​​​
Mónica Vázquez Calatayud
Consultora en Enfermería​​​ y Desarrollo
Clínica Universidad de Navarra
Sofía Neddermann
Consultora en Enfermería​​​ y Salud Social
Universidad de Navarra
Juanjo Brizuela
Consultor Estrategia, Comunicación y Branding
Equiliquá / Consultoria Artesana​​​
Jorge Ortiz de Urtaran
Consultor Metodologías Serious Play
Coach and Play
Santiago Hermida
Consultor para Innovación y Modelos de Negocio
CaixaBank
Insights
Our experience has allowed us to discover and contribute value across diverse contexts within the sector, which we believe are worth sharing.
[coming soon]
Case Studies
Throughout our journey, we have taken part in a wide range of professional and research challenges, collaborating with renowned institutions and companies across the sector.
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In this section, we would like to express our gratitude for their trust and for the time of shared growth.
[coming soon]
If this resonates
We can have a conversation. No presentation. No sales.
Justa understanding what is happening in your context
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Book for a 20 min conversation.
Designing care means turning experience and knowledge into real capacity to act.
EXPERIENCES, COLLABORATIONS AND ECOSYSTEMS THAT HAVE SHAPED OUR UNDERSTANDING OF CARE
