Home | Dunbo

We help healthcare leaders and organizations improve how care is delivered — by redesigning care models, reducing unnecessary workload and turning everyday experience into meaningful change.

Let´s talk about your challenges

Making better care possible

What you are

probably experiencing...

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Where we can help

Care feels fragmented.

Patients and professionals experience gaps between teams, services

and transitions.

Too much time is lost on low-value work.

Administrative tasks, duplication and inefficient processes

take time away from care.

Care models are difficult to put into practice.

Organizations have good ideas and strong teams, but struggle

to translate them into everyday routines.

Tech is not solving the right human problems.

Digital tools are introduced without fully understanding the people,

processes and care models they need to support.

Case Studies

Throughout our journey, we have taken part in a wide range of professional and research challenges, collaborating with renowned institutions and companies across the sector.

In this section, we would like to express our gratitude for their trust and for the time of shared growth.

[coming soon]

What we do

Understand & Identify

We work with healthcare teams

to make visible how care is really happening, where capacity is being lost, and what can be done about it.

Redesign Care

We translate everyday experience into clarity for decision-making, define capacities to be developed and work with the teams to redesign processes and roles — making better care easier to deliver.

Develop & Implement

We help bring new ways of working into practice, including digital and AI-supported tools when they add real value — help coordination, reduce hidden workload and support real care delivery.

We don’t just deliver reports.
We activate capacity.

We help make change operable.

Insights

Our experience has allowed us to discover and contribute value across diverse contexts within the sector, which we believe are worth sharing.

[coming soon]

How we start...

A short, structured process (4–6 weeks)

to understand where care capacity is being lost,

and what can be activated from within the organization.

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01

Conversations
across the system

02

Identification of friction and hidden workload

03

Shared understanding of what is happening

04

Activation of concrete
next steps

We speak with different profiles

to understand how care

is really being delivered.

We detect where time,

energy and care capacity

are being lost.

We translate dispersed experience into a clear and actionable reading.

We help define

realistic actions and roadmap

that teams can begin activating.

Clarity, alignment and first real moves.

Team

We don’t come from outside the system.

Dunbo emerges from the University of Navarra and its health and care ecosystem, working closely with healthcare organizations to understand how

care really happen and how change can actually happen from within.

We work at the intersection of care, systems and everyday experience.

Our team combines research, healthcare understanding and service design to help organizations turn insight into real capacity to act.

CORE TEAM

Paula Tomás

User Experience & Digital Care

Aitor Acilu

Service Design & Care Transformation

Marta Bariáin

Organizacional Design & Care Systems

Dunbo works alongside a broader ecosystem of collaborators and advisors from healthcare, academia, technology and organizational practice — allowing each project to connect with the knowledge it truly requires.

EXTENDED NETWORK